WHAT WE DO
WHAT IS A BRANCH AUDIT?
Statutory and regulatory requirements, scrutiny from Trading Standards, high media profile of the industry, stakeholder demands for greater transparency and income stream cuts... the pressure on organisations, small and large has never been so great. As a result, Compliance is high on the agenda of boards and business owners determined to survive the tempest.
The day to day practices of branch staff can have costly consequences, in terms of reputational damage, stakeholder confidence and financial penalties; these points alone highlight the fundamental need for regular Branch Audits with a focus on Sustainable Compliance to support Consumer Protection.
Small independent agencies, can struggle to keep pace with the dynamic changes to the legal landscape; in order to compete effectively, these businesses often benefit greatly from being guided through the compliance maze and then continuously supported.
Larger networks and franchise groups can require additional scrutiny, ensuring brand values are not eroded, facilitating an effective franchisee relationship and providing transparency at board level. Mystery Shopping Programmes go further, revealing the gap between the anticipated customer experience and that which is actually delivered.
We recognise that one size does not fit all; all of our services are designed to specifically meet the needs of individual clients, keeping at the core, a comprehensive and robust examination of practice, procedure, compliance and customer care.